Privacy Policy

Privacy Policy/ Wellbeing Trainers Limited

Aim: To explain how we deal with your personal data when you deal with us and what we do, and how we keep them safe and your rights in relation to processing of them.

Who we are and what we do with your data?

We are a training provider company and we provide clinical trainngs.

Our postal address: 401, Nebraska Building, Deals Gateway, London. SE13 7RT

Our website: www.wellbeingtrainers.org.uk/

Our contact e mail address: wellbeingtrainers@gmail.com

Our contact telephone number: 07774269231

We process your data to deal with any enquiry you make about the trainings we offer.

• What we do when we deal with bookings;

• We handle administration associated with any courses that you book with us;

• We ensure that our suppliers are able to provide the services that make up your booking;

• We contact you about the courses we offer, which we hope will be of interest to you;

• In the sections below we describe the ways in which we process your data, including:

• ‘lawful basis on which we rely;

• which information about you we collect;

• how we use it;

• how long we keep it for;

• any rights you have to opt out of or object to the processing;

• Whom we share your information;

• The definitions apply in the sections below:

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.

We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us on wellbeingtrainers@gmail.com

Contract legal basis means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering such a contract.

• How do we process your information when you enquire about our services?

We collect some information about you if you contact us to obtain information before you make a booking. This contact might be made by filling in a form on our website, or by telephone or email. In each case, we might ask you for your:

name;

Position;

email address;

telephone number(s); and

postal address;

We will process your personal data so that we can give you the information that you requested, and we rely on the ‘contract’ lawful basis when we perform this processing.

If you provide us with contact details (e.g. an email address, contact telephone number) when you request information prior to making a booking, we will also use those contact details in order to send you information about other, similar courses and trainings sold by us in the future. At the point we collect your contact details (email address, telephone number or postal address) we will ask you if you would prefer not to receive marketing materials from us.

Even if you choose to receive these materials, you can tell us to stop sending them at any point in the future, by calling us, or by contacting on wellbeingtrainers@gmail.com. When we process the personal data received in the course of a sale (or negotiations for a sale) in order to send marketing materials, we are doing so under the lawful basis called ‘legitimate interests’.

How do we process your information when you make a booking?

When you make a booking with us, we might ask for more details so that we can fulfil our obligations to you. We will only ask for details that are necessary to deliver the services you have booked with us, and we will only process them to deliver those services.

How do we process your information when you contact us?

We process this information under our ‘legitimate interests’ to help us to provide services, resolve complaints or disputes. These details we receive via phone calls, website or email are kept for long enough that we still have access to them for a reasonable amount of time after each booking.

How do we process your information when you visit our website?

We may use Google Analytics to analyse how our visitors use our websites, and to measure the effectiveness of our marketing on the Internet. This information is only ever processed in aggregate, and we never link it back to any personal identifier.

What rights do I have when you process data about me?

The General Data Protection Regulation (GDPR) gives you rights regarding the way we process your information, and we aim to allow you to exercise these rights easily.

Right to be informed

We inform you about the ways in which we process your personal data on the website. However, for any enquiries or for more details you could contact us over the phone or via e mail on wellbeingtrainers@gmail.com

Right of access

We are always happy to give you a copy of the information we hold about you. We may sometimes ask you for some information to confirm your identity before we are able to send the information, and we may sometimes ask you to clarify your request. You can email any request for the information we hold about you to wellbeingtrainers@gmail.com.

Right to rectification

If you believe any information, we hold about you is inaccurate or incomplete, please let us know by email to us.

Right to erasure

If we are processing any information about you purely for marketing purposes, we are always happy to erase it. If you have made a booking with us, we sometimes have to retain the information in order to comply with the law or, for example, with the obligations imposed upon us by our contract with our insurers. If you contact us to request erasure of the personal data, we will comply with your request insofar as we are able, and if we are not able to, we will explain why.

Right to restrict processing

If you believe that you have grounds to request that we restrict our processing of your information, please contact us via e mail or on phone line.

Right to data portability

If you request it, we will do our best to provide the information we hold about you. The type of information we hold is such that we are unlikely to be able to perform a controller-controller transfer, as there are no open standards relating to such transfers.

Right to object

You have an absolute right to object to processing your personal data for marketing purposes, and we are always happy to comply with requests to exercise these rights. We will do our best to comply with other requests to stop processing your data, but in some circumstances, we will be unable to – if that is the case, we will always explain why.

Rights related to automated decision-making including profiling

We do not perform any automated decision making or profiling using the personal data that we process.

Third party data processors

We have agreements with third parties (data processors) who process personal data for us in accordance with our instructions. We may have to share certain information with the CPD accreditation group, and our training coordinators and marketing personals appointed by our company.

Your right to lodge a complaint with a supervisory authority

If you believe there is any problem relating to the way we are processing your personal data, you can always contact us by telephone or as wellbeingtrainers@gmail.com. If you are not satisfied with the way we have handled your query, you can contact.

Information Commissioner’s Office.

“When courses and trainings are conducted on virtual platform, attendees should display their names and cameras should be on throughout the course. They should be participating in the training throughout the session and if any emergency arise the tutor should be informed. The speakers should be off unless the attendees need to talk to the tutor.

Under no circumstances either the care provider or attendees or organisations should take pictures of the platform or encourage to do so or carry out any recording. If this is the case legal actions are taken against such individuals or organisations. And also if any individual or attendees or organisation has used any material or virtual platform pictures or any other information related to Wellbeing Trainers on any purpose including for their marketing purposes without written permission, legal action to be taken”